Way beyond design

The best creative unfolds when you have a real connection with your agency. When it clicks, you know. It’s like a shared taste in music. Or the same sense of humour. When it’s right, the work moves naturally from strategy to design to breathtaking campaigns that people notice. This is what Toolbox is about. We forge strong relationships, to create huge leaps for your business. It goes way beyond design. And we do it all for love.

Design is where Toolbox adds value to your brand – it's in our name, after all. Toolbox concepts are progressive, never derivative, and deliver a powerful emotional impact – in the boardroom, and for your audiences out in the marketplace.

Design isn’t a tool if it’s not rooted in a purpose. Strategy aligns your creative, your audiences, and your market opportunities – so the words and layouts and stories all work together to make people’s hair stand on end. That’s what strategic imagination
is all about.

Today's layered media landscape calls for a Renaissance approach. So we’re media gurus, digital sufis, luxury trend-watchers, and cultural clairvoyants. We keep an eye on the whole zeitgeist, and measure our work against broad trends, shifting paradigms, and key metrics relevant to the case at hand. All to get your brand to beyond.

“It was such an incredible experience working with the Toolbox team. From first concept to full delivery of each product, Toolbox was extremely creative, passionate, collaborative and professional.


We have worked on multiple projects together and they just keep getting better! The outcome of each partnership has resulted in outstanding guest feedback, increased sales, and has allowed us to reenergize our branding message and
reposition the property.”

Ken Hall, General Manager, Fairmont Jasper Park Lodge

“After interviewing several candidates for our website overhaul, we settled on the creative group at Toolbox. The decision was an easy one – but more importantly, it was the right one. What began as a simple website project quickly became a rebranding of our entire company. Toolbox had a clear vision of what we could be and how best to work towards that. We entrusted James and his team with overseeing and managing a very detailed project. The end product speaks for itself. Toolbox arranged and managed every aspect of the job – from a new logo and website through to the photography, videography, stationary, and even the exterior building signage. Toolbox represents the best of the best in its industry. The compliments have poured in since we launched our updated brand. But it’s the new business that has made our investment worth every penny.”

Greg Trammell, Owner, Pressed Metal Products Ltd.

“Toolbox Design Inc. has been an integral part of Mayfair’s marketing successes over the past several years. The entire agency team consistently provides exceptional service and cutting-edge work. Their impressive understanding of our industry and marketplace has allowed Toolbox to conceptualize and implement effective creative campaigns for the shopping centre. Beyond their timely delivery of great work, I have always felt that the people of Toolbox Design Inc. are part of our team. Their partnership approach to relationships with clients is truly what sets them apart from other agencies. I am delighted to have found such an innovative, professional and passionate creative partner.”

Sara Park, Marketing Manager, Ivanhoe Cambridge, Mayfair Shopping Centre

“I’ve worked closely with various advertising agencies for twelve years. My time with Toolbox has been, by far, the best. They understand our centre, our competition, and our shopper and have taken our advertising creative to a level we’ve never seen before in this market. We’re always thrilled to introduce the latest seasonal campaign because the creative keeps getting better and better. Whatever ratings system you use, I give Toolbox Design five big stars out of five.”

Cliff Stoakley, Marketing Director, Southcentre Mall

“From the first minute we met the team at Toolbox, we knew they would be a good fit with Intracorp. Solid strategy based on research and experience; exceptional creative that sets you apart; and best-in-market execution. On top of that, their focus of being on-time and on-budget truly sets them apart as a go-to creative partner. The key thing about the team at Toolbox Design is they have the right people in the right seats; they have an exceptional team approach with top-notch creative and account people. And to top it off, they are a fun group to work with. I wouldn’t hesitate one second to work with them again.”

Dana Samis, Director of Marketing, Intracorp Realty Ltd.

“Ivanhoé Cambridge has had a long-standing relationship with Toolbox. I have had the opportunity to work closely with Toolbox on numerous, diverse projects over the years. What differentiates Toolbox from other agencies is their partnership mentality. As a client, I have always appreciated their collaborative approach and commitment to understanding our industry.


The Toolbox team consistently delivers exceptional, personalized service and the calibre of work is held to an unparalleled standard of excellence. Their work has been recognized on numerous occasions through international industry awards and high profile programs. Beyond their strategic approach, international innovative thinking and exceptional creativity, Toolbox has been an integral part of our team and our success.”

Belinda Davidson, Director, Regional Marketing, Western Region, Ivanhoé Cambridge

“Toolbox has been our agency of choice for almost 12 years now and that in itself speaks volumes for their work. Very rarely do you see that kind of relationship longevity in the marketing and creative worlds. This is indicative of the level of trust that we have in their ability to stay current, understand the marketplace, and deliver on our objectives in a creative, thoughtful, timely and cost efficient manner.


James and his entire team have always been great partners for our business and truly made every interaction feel like a collaborative relationship towards common goals. They are a fantastic group to work with and have helped our business be successful over the years. The best part of all is that they are consummate professionals who are also fun to work with. Bravo!”

James J Burns, Director, Marketing & Product Development, JD SWEID FOODS

“The enthusiasm & professionalism of the Toolbox team comes through in the work they provide. From the account team to the creative department, we’ve been treated as collaborators and partners. Over the last four years, we were challenged to step outside of our comfort zone on projects a number of times, leading to great results.


Projects are presented with a variety of compelling options. From packaging to point-of-sale, concepts are integrated, on brief, well-researched and mindful of budget and timelines. The whole process from brief to final delivery is managed seamlessly making it a pleasure to work together.


We thoroughly enjoy working with everyone on the Toolbox team and would absolutely recommend them to anyone that needs a solid agency partner.”

Brionne Holland, Brand Manager, Granville Island Brewing

“Toolbox has been our partner in creativity for many years. Their ability to transform our campaign ideas into stunning visual creations time after time allows us to rest easy, knowing we are always
in great hands.


The Toolbox team brings a collaborative approach to our planning sessions and their expertise working in multiple industries ensures that we are constantly being challenged to try something new and step out of our comfort zone. More than anything, we really enjoy working with everyone at Toolbox. We laugh, we brainstorm, we execute, we push the
envelope - together.”

Jillian Creech, General Manager, St. Albert Centre

“The team at Toolbox understood my vision from the very start – it was a joy to work with them. They approach their work with soul and heart, and their process helped us to bring my Vij’s at Home line to a whole new level. They got right into the character of the food, and the colours, the photography, the design, the storytelling – the result was truly magic. I’m so proud of it. They also helped me to develop playful branding and language for the Vij’s BC Place experience, and various other projects. Toolbox brings it, every time. I would recommend
this team wholeheartedly.”

Vikram Vij, Restaurateur & Ambassador of Indian Cuisine

“Creativity, strategy, vision – these are the key strengths of the Toolbox Team. I have had the pleasure working with the team on rebranding and repositioning for two major institutions in the tourism industry. Their offering included strategy and storytelling, photo and video shoots, recruitment/HR branding, food and beverage concepts, and more.


Toolbox takes great pride in making sure they fully understand the client’s intention. A true partner, they don’t shy away from challenging an approach, and always come up with an alternative if they think this will drive better results. The level of perfectionism and attention to detail is exceptional, and a huge relief when you need a reliable partner in a fast-paced environment. And all of this aligns incredibly well with a luxury hotel brand like Fairmont. They have exceeded our expectations time and again.”

Uwe Walter, Director Sales and Marketing, Fairmont Empress